{"id":164,"date":"2019-01-10T23:08:20","date_gmt":"2019-01-10T23:08:20","guid":{"rendered":"http:\/\/www.visualimpactpro.com\/blog\/?p=164"},"modified":"2019-01-10T23:08:21","modified_gmt":"2019-01-10T23:08:21","slug":"customer-service-the-new-marketing","status":"publish","type":"post","link":"https:\/\/www.visualimpactpro.com\/blog\/2019\/01\/10\/customer-service-the-new-marketing\/","title":{"rendered":"Customer Service: The New Marketing"},"content":{"rendered":"\n<p>When we talk about marketing, peoples\u2019 minds often jump to slogans, consumer purchasing patterns, thoughtful social media ads and marketing material; and rightly so.\u00a0 However, one area that we may not often associate with marketing is customer service.\u00a0In a day and age where social media usage is heavy and review websites are often perused by potential customers, one would be wise to think about customer service and how people feel during and immediately after their dealings with your business.\u00a0 Peoples&#8217; opinions of your products are often swayed their direct experience with your customer service team.<\/p>\n\n\n\n<!--more-->\n\n\n\n<p>According to <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.business2community.com\/marketing\/why-and-how-customer-service-is-the-new-marketing-02053673\" target=\"_blank\">Business2Commuity.com<\/a>, you\u2019re 60-70% more likely to sell to an existing customer, whereas you\u2019re only 5-20% likely to sell to a brand new buyer. It\u2019s also seven times more expensive to acquire new customers as it is to keep your existing buyers.<\/p>\n\n\n\n<p>When a past customer sees your <a href=\"http:\/\/www.visualimpactpro.com\/index.php\">promotional flag, tent, umbrella or table covers, banners, or display<\/a> will it elicit a good feeling based on great past customer service? We hope so!  In today&#8217;s high tech world we are still very much affected by our low tech human interactions. <\/p>\n\n\n\n<p>Having a quality product backed with excellent customer service is still the best way to keep growing your business.\u00a0 Here at VIP, we are pleased to offer you both!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When we talk about marketing, peoples\u2019 minds often jump to slogans, consumer purchasing patterns, thoughtful social media ads and marketing material; and rightly so.\u00a0 However, one area that we may not often associate with marketing is customer service.\u00a0In a day and age where social media usage is heavy and review websites are often perused by [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":167,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,13],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service: The New Marketing - Visual Impact Pro Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.visualimpactpro.com\/blog\/2019\/01\/10\/customer-service-the-new-marketing\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service: The New Marketing - Visual Impact Pro Blog\" \/>\n<meta property=\"og:description\" content=\"When we talk about marketing, peoples\u2019 minds often jump to slogans, consumer purchasing patterns, thoughtful social media ads and marketing material; 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